Shipping and return

Shipping

Shipping to Spain and Portugal (peninsula) is FREE on orders over 50€ and arrives within 24/48 hours (not including weekends and holidays).

Shipments to the Canary Islands, Ceuta and Melilla have a fixed charge of 25€ per shipment. In these orders the VAT will not be passed on. Customs expenses corresponding to each order will be borne by the customer, so that in no case we can determine the corresponding amount.

Important: For the order to fulfill the shipment in 24/48 hours, it must be done before 1:00 p.m. (Spanish time).

ROEX offers shipments to Europe every day of the week with a typical shipping time of 72 hours for most countries. Our shipping is reliable and economical, and the shipping costs are shown below:

COUNTRY UNDER 50€ OVER 50€
Germany 11.50 € 5.75 €
Austria 12.54 € 6.27 €
Belgium 11.50 € 5.75 €
Bosnia 39.48 € 19.74 €
Bulgaria 24.97 € 12.48 €
Croacia 22.90 € 11.45 €
Denmark 16.17 € 8.085 €
Slovakia 16.17 € 8.085 €
Slovenia 16.17 € 8.085 €
Estonia 22.90 € 11.45 €
Finland 24.97 € 12.48 €
France 12.54 € 6.27 €
Greece 30.16 € 15.08 €
Holland 11.50 € 5.75 €
Hungary 16.17 € 8.085 €
Ireland 17.20 € 8.60 €
Italy 14.09 € 7.45 €
Latvia 22.90 € 11.45 €
Lithuania 22.90 € 11.45 €
Luxembourg 11.50 € 5.75 €
Norway 39.48 € 19.74 €
Poland 12.54 € 6.27 €
UK 13.57 € 6.785 €
Czech Republic 12.54 € 6.27 €
Romania 24.97 € 12.485 €
Serbia 45.70 € 22.85 €
Sweden 22.90 € 11.45 €
Switzerland 27.05 € 13.525 €

Returns

Returns are accepted up to 30 days after the shipping date. In Spain and Portugal (peninsula) the product can be exchanged for an alternative product, exchanged for another size or receive a refund if preferred.

The package must be sent in the same condition it was received (wrapped in an opaque plastic bag).

To send the package back, we send the messenger to pick it up WITHOUT CHARGE, as long as the return is due to a faulty product or a store error, otherwise the cost of shipping is borne by the customer.

To process the return, please contact us via:

  • Email: info@roex.es
  • Phone: 932 21 43 21
  • Whatsapp: +34 610 06 97 93


For returns outside Spain and Portugal (peninsula), the product can be exchanged or refunded, but shipping costs will be subtracted from the final refund amount.

For any questions or queries, do not hesitate to contact us.
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